To initiate a money transfer with Western Union, choose between using their website, mobile app, or an in-person visit at an agent location. Provide your payment information and the recipient’s details to complete the transaction. You'll receive a Money Transfer Control Number (MTCN) to track the status of the transfer.

The cost of sending money via Western Union depends on the transfer amount, destination, and the chosen methods for payment and delivery. Use the fee estimator on their website or consult customer service for precise fees.

To collect money sent via Western Union, recipients should go to an agent location with a government-issued ID and the MTCN. Alternatively, funds may be deposited directly into bank accounts or mobile wallets, depending on location and service availability.

Western Union mandates identity verification for all transactions, which may require a government-issued ID and additional documentation based on the transaction size and local laws. Online security is reinforced through Strong Customer Authentication (SCA).

Should you receive a questionable email purporting to be from Western Union, avoid interacting with any links or disclosing personal information. Instead, report the email to their customer service for investigation.